Cancellation & Refund Policy
Version 2026-09-10
1. Cancelling
You can cancel at any time from Billing in your dashboard. There is no cancellation fee, no notice period, and you do not have to contact us to do it.
Cancelling stops the next renewal. It does not cut off access immediately — you keep your plan until the end of the period you have already paid for.
2. Monthly plans
The current month is not refunded. You keep full access, including your remaining credits, until the billing period ends, and you are not charged again.
3. Annual plans
An annual plan cancelled part-way through is refunded on this basis: we keep the whole months you have already used, charged at that plan's monthly rate, and refund the rest. The amount we keep never exceeds what you paid.
Two worked examples, on a Growth annual plan at ₹99,990 (₹9,999 per month):
| Cancelled after | We keep | Refunded |
|---|---|---|
| 2.5 months | ₹14,997 (3 months) | ₹85,993 |
| 9.5 months | ₹99,990 (capped at what you paid) | ₹0 |
The second case is the cap doing its job: ten months at the monthly rate would exceed the annual price, so we keep the annual price and no more.
4. Changing plans mid-cycle
Upgrades take effect immediately and the difference is prorated by our payment provider, so you only pay for what remains of the period. Downgrades take effect at the end of the current period, so nothing you have already paid for is taken away.
5. The Free plan
The Free plan costs nothing and there is nothing to cancel or refund. It stops when its monthly credit allowance is used up and resets at the start of the next month. It never turns into a charge.
6. Failed renewals
If a renewal payment fails we retry and email you. After a grace period the account is suspended rather than charged again. Suspension does not delete anything — restoring payment restores access.
7. When we will refund beyond this policy
If the service failed in a way that prevented you using what you paid for, tell us. We would rather refund a month than argue about it. Write to support@pdfspectrum.com with your account email and what happened.
8. How refunds are paid
Refunds go back to the original payment method through Razorpay. Bank processing usually takes 5–7 working days after we approve it, and that part is outside our control.
9. Digital service
PDFSpectrum is a software service delivered over the internet. Nothing is shipped, so no shipping or delivery charges apply.